If you have trouble installing this app, please feel free to contact us at http://www.blackcompass.net/contact.aspx ,we will help you.
Before you install this app, make sure you meet the system requirement,
- SharePoint 2013, any edition, on-premise or Office 365
- On user’s computers, you have one of these browsers, Internet explorer 9+, latest FireFox, Safari, Google Chrome.
If you have on-premise SharePoint 2013, make sure you have apps setup and enabled,
- A good article can be found here: http://sharepointchick.com/archive/2012/07/29/setting-up-your-app-domain-for-sharepoint-2013.aspx
- MSDN article here: https://technet.microsoft.com/en-us/library/fp161236.aspx
If you are using Office 365 (Microsoft hosted SharePoint 2013), apps should be enabled by default.
Follow these steps:
Step 1: on your SharePoint site, on the site menu, click on “Add an app”
Step 2: Choose to search for apps from the SharePoint store
Step 3: search for the word “BlackCompass Visualizer” or “BlackCompass”, the store will find the app
Step 4: click on the icon, and click on the “Add IT”
Finally the app will appear on your site